Casino Lab Privacy Policy

At Casino Lab, safeguarding your personal data and your privacy is a cornerstone of how we operate. This Casino Lab privacy policy explains precisely what personal information we collect, how we use it, with whom we share it, and the rights you hold as an Australian player. Our data protection practices are aligned with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and where applicable, with the European General Data Protection Regulation (GDPR). By registering an account or using labscasino.com, you acknowledge that you have read and understood the terms of this Casino Lab privacy policy.

1. Data Controller Identity

The data controller responsible for your user data on Casino Lab is the operator of labscasino.com — a company incorporated in Curaçao and licensed under the Government of Curaçao. All queries regarding data processing or information security can be directed to our dedicated Data Protection Officer (DPO) at [email protected]. We take our obligations regarding data security and confidentiality seriously and will respond to all privacy enquiries within 30 days.

2. Personal Data We Collect

Casino Lab collects a range of personal data categories that are necessary to provide a safe, secure and compliant gaming environment for Australian players. The categories of personal information we collect include:

2.1 Identification & Contact Data

Full legal name, date of birth and gender
Residential address, city, state and postcode
Email address and phone number
Copies of government-issued identity documents (passport, driver's licence, national ID)

2.2 Financial Data

Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
Transaction records including deposits, withdrawals and bonus claims
Source-of-funds documentation where required by AML regulations

2.3 Gaming Activity Data

Game sessions, bet amounts, win/loss history and bonus usage
Responsible gambling tool activations (limits, cooling-off periods, self-exclusion requests)

2.4 Technical & Usage Data

IP address, browser type, operating system and device identifiers
Pages visited, time spent on each page and navigation patterns
Cookies and similar tracking technologies (see Section 5)

2.5 Communication Data

Records of live chat transcripts, e-mail correspondence and support tickets
Marketing preferences and opt-in/opt-out history

2.6 Data Received from Third Parties

Casino Lab may also receive personal data from third-party verification providers, payment processors and fraud-prevention agencies. This data collection from external sources allows us to verify your identity, detect suspicious activity and comply with our legal obligations.

3. How We Collect Your Data

We collect user data through the following means:

Directly from you — when you register, deposit, withdraw, contact support or complete our responsible gambling questionnaires
Automatically — via cookies, log files, device fingerprinting and similar technologies during your visit to labscasino.com
From third parties — identity verification agencies, payment providers, affiliate partners and publicly accessible databases

4. Purposes of Data Processing

Casino Lab data processing activities are carried out for specific, legitimate purposes. We only process your personal information where we have a lawful basis to do so:

Purpose	Legal Basis
Account creation and management	Contract performance
Processing deposits and withdrawals	Contract performance
KYC and AML verification	Legal obligation
Fraud detection and security monitoring	Legitimate interests
Responsible gambling enforcement	Legal obligation / Legitimate interests
Marketing communications (with consent)	Consent
Service improvement and analytics	Legitimate interests
Customer support	Contract performance

Where Casino Lab relies on your consent as the legal basis for processing — such as for marketing emails or personalised promotions — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Cookie Policy

The Casino Lab cookie policy governs how we use cookies and similar technologies on labscasino.com. A cookie is a small text file placed on your browser or device when you visit our site. We use the following types of cookies:

5.1 Types of Cookies

Cookie Type	Purpose	Can Be Disabled?
Essential Cookies	Login sessions, security tokens, fraud prevention	No — required for site functionality
Analytical Cookies	Traffic analysis, page performance metrics	Yes — via cookie preferences
Functional Cookies	Language settings, personalised content preferences	Yes — via cookie preferences
Marketing Cookies	Targeted advertising, affiliate tracking	Yes — via cookie preferences

You can manage your cookie policy preferences at any time through our on-site cookie banner or via your browser settings. Please note that disabling essential cookies may impair your ability to access certain features of Casino Lab.

6. Data Storage and Retention

Casino Lab implements robust data storage practices designed to ensure the integrity and security of your records. Your personal data is stored on secure servers protected by 256-bit SSL/TLS encryption, firewalls and restricted access controls.

6.1 Retention Periods

Data Category	Retention Period
Account and identity data	5 years after account closure
Financial transaction records	7 years (AML/regulatory requirement)
Customer support communications	3 years after last interaction
Marketing consent records	Until consent is withdrawn + 3 years
Technical/log data	12 months rolling

After the applicable retention period, Casino Lab will securely delete or anonymise your personal information so that it can no longer be linked to you. Our data storage processes comply with the requirements of the Australian Privacy Act 1988.

7. Sharing Your Data with Third Parties

Casino Lab does not sell your personal data to third parties. We may, however, share user data with the following categories of recipients where necessary:

Payment processors — PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf and cryptocurrency providers to process your transactions
Identity verification providers — third-party KYC and AML agencies to verify your identity before your first withdrawal
Regulatory and law enforcement authorities — where we are required to disclose data by law, court order or regulatory directive
Affiliate partners — limited tracking data (e.g. click IDs) shared with affiliates for commission attribution purposes only
IT service providers — cloud hosting, analytics and security service providers operating on our behalf under strict data-processing agreements

All third-party recipients are bound by confidentiality obligations and are only permitted to process your personal information for the specific purposes we have identified.

8. International Data Transfers

As Casino Lab operates internationally, your personal data may be transferred to and stored in countries outside Australia. Where such transfers occur, we take steps to ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms recognised under the Australian Privacy Act 1988 and the GDPR.

9. Data Security Measures

Casino Lab's data security and information security framework includes multiple layers of technical and organisational controls:

256-bit SSL/TLS encryption for all data in transit between your browser and our servers
Data encryption at rest for sensitive files and databases
Firewalls and intrusion detection systems to prevent unauthorised access
Access controls — Casino Lab staff access to personal data is restricted to those who require it to perform their roles
Regular security audits and penetration testing conducted by independent security firms
RNG certification by independent laboratories to ensure game fairness

While Casino Lab employs industry-leading data security measures, no method of electronic transmission is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authority (OAIC) as required by applicable law.

10. Your Privacy Rights

As an Australian player, you enjoy a comprehensive suite of privacy rights under the Australian Privacy Act 1988 and, where applicable, the GDPR. Casino Lab is committed to honouring all requests to exercise these privacy rights promptly and without undue delay.

10.1 Summary of Rights

Right of Access — You may request a copy of the personal data Casino Lab holds about you.
Right of Correction — You may ask us to correct inaccurate or incomplete personal information.
Right of Deletion — You may request that we erase your personal data where it is no longer necessary for the purposes for which it was collected (subject to legal retention obligations).
Right to Restrict Processing — You may ask Casino Lab to limit data processing in certain circumstances, such as when you contest the accuracy of your data.
Right to Data Portability — You may request your personal data in a structured, machine-readable format.
Right to Object — You may object to data processing based on our legitimate interests, including direct marketing.
Right to Withdraw Consent — Where processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these privacy rights, please contact our DPO at [email protected]. We will respond within 30 days. If you believe Casino Lab has failed to adequately address your concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Children's Privacy

Casino Lab is strictly an adult-only platform available to players aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will delete such data immediately and close the associated account.

12. Changes to This Privacy Policy

Casino Lab may update this privacy policy from time to time to reflect changes in our practices, technology or legal obligations. We will notify you of material changes via email or a prominent notice on labscasino.com. The date at the top of this page will always indicate when the Casino Lab privacy policy was last revised. We encourage you to review this page periodically to stay informed about our data protection practices.

13. Contact the Data Protection Officer

If you have any questions about this Casino Lab privacy policy, wish to exercise your privacy rights, or have concerns about how Casino Lab handles your personal data, please contact our Data Protection Officer directly:

Email: [email protected]
General support: [email protected]
Live chat: Available 24/7 on labscasino.com

We are committed to resolving all privacy enquiries and data protection concerns in a fair, transparent and timely manner.

Frequently Asked Questions

What personal data does Casino Lab collect?

Casino Lab collects identification, contact and financial data, gaming activity records, technical and usage data including cookies, and communication records. Full details are provided in Section 2 of this Casino Lab privacy policy.

How does Casino Lab protect my data?

Casino Lab uses 256-bit SSL/TLS encryption, firewalls, access controls and regular security audits to safeguard your personal information. Our data security framework meets the highest industry standards for information security.

Can I request deletion of my personal data?

Yes. You may exercise your right to deletion by contacting our DPO at [email protected]. Note that certain personal data must be retained for regulatory purposes (e.g. AML records for 7 years) even after account closure.

Does Casino Lab use cookies?

Yes. Our cookie policy covers four types of cookies: essential, analytical, functional and marketing. You can manage your cookie preferences via the on-site cookie banner or your browser settings.

Who can I contact if I have a privacy complaint?

Contact our DPO at [email protected] in the first instance. If your concern is not resolved, you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

How long does Casino Lab store my data?

Retention periods vary by data type. Account data is held for 5 years post-closure; financial records for 7 years; support communications for 3 years. Full data storage periods are set out in the table in Section 6.